The short version
Email [email protected] from the address on your account with the subject "Data deletion request", telling us whether to delete your user account or your entire organisation. We acknowledge within 3 business days, verify it is you, delete the data and confirm in writing. It is free, and you do not need an active subscription to ask.
1. Choose the right route
Different data lives in different places. Pick the row that matches what you want gone — the sections below explain each route step by step.
| What you want deleted | Route | Section |
|---|---|---|
| A contact, a message thread or an API key | Delete it yourself in the console | Section 2 |
| Everything this platform holds for you | Delete it yourself from Profile & settings | Section 2 |
| Your organisation's data, or a specific date range | Email us a deletion request | Section 3 |
| Our access to your WhatsApp Business Account | Revoke the integration in Meta Business Settings | Section 4 |
| Data about you held by a business that messaged you on WhatsApp | Ask that business; we will help them | Section 5 |
| Your WhatsApp Business Account, templates or phone numbers themselves | Meta holds these, not us | Section 8 |
2. Delete data yourself in the console
Signed-in users with the right permissions can remove most data directly. These deletions take effect immediately in the live system.
- 1
Contacts
Contacts → find the contact → Delete. This removes the contact record, its phone number, tags and notes from your organisation.
- 2
API keys
API Keys → Revoke. The key stops working at once and cannot be re-enabled; the disabled record stays on your account until you delete the account itself.
- 3
Emails
Use the unsubscribe link at the bottom of any notification email, or Settings → Notifications to choose exactly which ones you receive. Notices about the service itself — security, billing and changes to our terms — are always sent.
- 4
Push notifications
Settings → Notifications → Turn off on this device. The device token is deleted here and at Firebase, so that browser stops receiving anything.
- 5
Organisation members
Organisation → Members → Remove member. That person immediately loses access to the organisation's data.
- 6
Sign out everywhere
Profile & settings → Sign out clears the session token and organisation selection from your browser's local storage.
- 7
Everything at once
Profile & settings → Delete WhatsApp Console data removes your WhatsApp Business Account connections, stored Meta access tokens, phone numbers, templates, messages, webhook events and API keys in one step. You type DELETE to confirm, and it takes effect immediately. Your DraskenLabs account is untouched, and your WhatsApp Business Account stays with Meta.
Message history
Message rows and delivery statuses are retained for reporting and expire automatically (24 months from the date the message was sent or received). To have them deleted sooner — for a single conversation, a date range, or a specific recipient — send us a request under section 3 and name what should go.
3. Request full deletion of your account or organisation
Most people do not need this section — deleting your own data takes one click in the console (section 2). Write to us when the request covers more than your own account: an organisation and every member in it, a specific date range, or data you cannot reach because you have lost access.
- 1
Email [email protected]
Use the address on your account and put "Data deletion request" in the subject line.
- 2
Tell us what to delete
State whether you want your individual user account removed, or the entire organisation and all of its data. Include your organisation name, and the WABA id or phone number if the request concerns a specific WhatsApp Business Account.
- 3
Verify it is you
We reply from a monitored address and verify that you control the account — usually by confirming from the registered email, and for organisation-wide deletion by confirming you are an owner or administrator.
- 4
Export anything you need first
Deletion is irreversible. Ask us for an export of your message history and contacts before we start, and we will provide it in a machine-readable format.
- 5
We confirm in writing
We acknowledge within 3 business days and confirm completion, in writing, once the deletion has run.
No account? You can still ask
If you have no account with us but believe we hold data about you — for example because a business messaged you using our platform — email [email protected] with the phone number concerned. See section 5 for how those requests are handled.
4. Disconnect us from your WhatsApp Business Account
You can withdraw our access to your WABA at any time, directly with Meta, without asking us first.
- 1
Open Meta Business Settings
Go to https://business.facebook.com/settings/business-integrations and sign in with the Meta account that owns the business.
- 2
Find this integration
Under Business Integrations, locate Drasken Labs Private Limited / WA Console.
- 3
Remove it
Choose View and edit → Remove. Meta immediately invalidates the access token issued to us.
- 4
What happens next
Sending and receiving stop at once. Our stored token becomes useless and is deleted. Your WABA, phone numbers and approved templates stay with Meta, untouched and still yours.
Revoking access does not by itself delete the message history we already hold. To delete that too, follow section 3.
5. If a business messaged you and you want your data removed
For messages and contact records, the business that sent the message is the data controller and we are its processor. That business decides what happens to your data, so the fastest route is to ask them directly — usually by replying to the conversation and asking to be removed.
- If you cannot identify or reach the business, email [email protected] with the phone number that messaged you and, if you have it, a screenshot showing the business name.
- We will identify the customer account involved, pass on your request, and require them to act on it.
- We will suppress further messaging to you from that account while the request is handled where we are able to.
- We respond to you within 30 days and tell you what was done.
- We will not use your details for any purpose other than handling the request.
6. What gets deleted, and what we must keep
| Data | On deletion | Why |
|---|---|---|
| User profile, name, email, role | Deleted | No longer needed |
| Organisation record and settings | Deleted | No longer needed |
| Contacts, tags and notes | Deleted once no other member of your organisation still uses this platform | They belong to the organisation, not to one member — deleting your account must not wipe a colleague's list |
| Messages, delivery statuses and conversation history | Deleted | No longer needed |
| Stored Meta access tokens and webhook secrets | Deleted immediately | Credential hygiene |
| API keys | Deleted, including any already revoked | They are useless once the account is gone |
| Push notification device tokens and preferences | Deleted | Nothing should be able to notify a device about an account that no longer exists |
| Email delivery records | Kept 12 months, then deleted | Proof that a security or deletion notice was actually sent |
| Security and access logs | Retained for 90 days from creation, then deleted | Fraud and abuse investigation, legal claims |
| Invoices, payment records and tax documents | Retained as long as applicable tax and company law requires (typically 7–8 years) | Statutory accounting obligations |
| Your email, if you asked us to delete by email | Kept in the support mailbox for 90 days from creation, then deleted | Proof that we honoured your request. Deleting in the console keeps no such record |
| Encrypted backups | Expire within 35 days, after which backups containing the record have expired | Disaster recovery; deletion is re-applied if a backup is ever restored |
Anything we keep is minimised, access-restricted and used only for the stated purpose. It is never used to market to you or to rebuild your account.
7. How long it takes
| Stage | Timing |
|---|---|
| Self-serve deletion in the console | Immediate |
| Acknowledgement of an emailed request | 3 business days |
| Identity verification | Usually the same day the acknowledgement is sent |
| Deletion executed in live systems | Within 30 days of verification, normally far sooner |
| Backups containing the data expire | 35 days, after which backups containing the record have expired |
| Written confirmation to you | On completion |
8. Data held by Meta
Deleting with us does not delete data at Meta
Meta independently stores your WhatsApp Business Account, phone-number registrations, approved message templates and its own record of message delivery. We cannot delete those on your behalf.
- Templates: delete them in WhatsApp Manager under Account tools → Message templates.
- Phone numbers: deregister or remove them from your WABA in WhatsApp Manager.
- WhatsApp Business Account: delete it from Meta Business Settings → Accounts → WhatsApp accounts.
- Personal data held by Meta: use Meta's own privacy tools and policy at https://www.facebook.com/privacy/policy.
9. Contact and escalation
- Deletion and privacy requests[email protected]
- Data protection contact[email protected]
- General support[email protected]
- How we use data in the first placePrivacy Policy
If you are not satisfied with how we handled a deletion request you can complain to your data protection authority. We would rather fix it first — tell us what went wrong and we will escalate it internally.